New South Wales Courts and Tribunals are committed to providing our clients with a high standard of service.
We constantly strive to improve services and foster closer relationships with all clients.
The Industrial Registry has adopted the New South Wales Courts and Tribunals
Client Service Charter which sets out the service we provide and the standards you can expect:
We aim to:
serve you within five minutes of attendance
acknowledge telephone calls within five rings
process all documents within three days
We will provide you with assistance and information about our services, procedures, your case and your options
We can provide information or a referral to mediation, support or legal services
Information about our services is available at registries, over the telephone, by facsimile, via the post and
We will continue to improve our service delivery and be responsive to the needs of our clients and the community
We aim to provide safe and accessible court, tribunal and registry facilities for all clients
be courteous, respectful and professional.
act honestly, fairly and impartially
take into account your specific needs
provide access to our information, services, court and tribunals
treat your information and enquiries in confidence and with sensitivity
make our services faster, simpler and easier to use.
We ask you to
tells us if you have any specific needs
let us know if you need an interpreter to use our services
provide us with all requested information
treat our staff with courtesy and respect
not offer gifts, money or other favours to our staff.
Our primary services are:
administrative support for the Industrial Court of New South Wales and the Industrial Relations Commission of New South Wales
provision of information and forms about court and tribunal cases and procedures
referrals to appropriate support, legal or mediation services.
We may refer you to other services if your situation requires:
We value your feedback and encourage you to direct it to the Registrar or manager.
If you are not satisfied with the day-to-day services provided by the Industrial Registry or have any concerns about them, please discuss this with the person you dealt with, or that person’s supervisor, and he or she will try to resolve your concerns immediately.
If you are still not satisfied or your concern/complaint remains unresolved, please write to:
The Grievance Handling Officer
Industrial Relations Commission of NSW
PO Box 927 Parramatta NSW 2124
or email us at:
The Industrial Registry also welcomes positive comments. Please address any comments or suggestions about our service to the
Industrial Registrar .